Payment Policy

Shopping at Naupu is designed to be seamless and secure. We provide a variety of trusted payment methods to suit your needs, with all transactions processed instantly at checkout. Rest assured that your payment details are handled through encrypted gateways for maximum security.

Accepted Payment Methods

We currently accept the following payment methods:

  • Credit/Debit Cards: Visa, Mastercard, American Express

Currency for Transactions

All purchases at Naupu are settled in British Pounds (GBP - £). For our international customers, please be aware that your card issuer or bank may apply a currency conversion fee according to their current rates.

Secure Payments

Your security is our top priority. Every transaction on our website is processed using SSL (Secure Socket Layer) encryption, ensuring that your payment and personal information are fully protected. We do not store any credit card details on our servers; all payments are handled by certified, PCI-compliant payment providers.

Payment Confirmation

After a successful payment, you will receive an order confirmation email with your order details. This confirms that we have received your payment and have started processing your order. If you do not receive a confirmation within 24 hours, please check your spam folder or contact us at info@naupu.com.

Failed or Declined Payments

In the event a payment is declined, we suggest verifying your card information, billing address, and account balance. Should the problem continue, please get in touch with your financial institution or card issuer. Our customer service team is also available to help resolve any checkout issues.

Payment Disputes

If you believe there has been an error or unauthorized charge, please contact us immediately at info@naupu.com. We take all payment concerns seriously and will work with you to resolve any disputes as quickly as possible.

Store Policies Overview

Shipping Policy We currently ship to addresses within the United Kingdom only. Shipping is free on all orders, and the estimated delivery time is 6 to 9 business days. For more information, please review our full Shipping Policy.

Return and Refund Policy If you are not satisfied with your purchase, we offer returns within 30 days of delivery. Products must be unused and in their original condition. No restocking fees apply. To learn more, visit our Refund Policy.

Privacy Policy We respect your privacy and protect your personal data in accordance with UK GDPR. Information collected during checkout is used solely to process and deliver your order. For complete details, view our Privacy Policy.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

  • Store name: Naupu
  • Address: 2 Carleton Hall Gardens, Penrith, CA10 2AL, United Kingdom
  • Email: info@naupu.com
  • Phone number: +447482578708

Customer Service (Opening Hours):

  • Monday - Friday:  09:00 - 18:00 (GMT)
  • Saturday and Sunday:  10:00 – 16:00 (GMT)